Job type: Full Time
Salary per month: Rs 40,000 – 80,000
Required education: Ordinary Level
Required work experience (years): 1
It is under the phone number 👇👇👇
Location: [Nugegoda, Colombo]
Remuneration: Rs. 40,000 + Overtime (OT) + Incentives
Job Description:
We are seeking an experienced Call Centre Officer to join our dynamic team. In this role, you will be responsible for managing inbound and outbound calls, ensuring exceptional customer service, and maintaining detailed records of all customer interactions. Your primary goal will be to address customer inquiries, resolve issues, and provide timely and accurate information.
Key Responsibilities:
- Inbound and Outbound Calls: Handle a high volume of incoming and outgoing calls in a professional and courteous manner, addressing customer needs effectively.
- Customer Interaction: Engage with customers, listen to their concerns, and provide appropriate solutions or escalate issues as necessary.
- Record Maintenance: Accurately document customer interactions, including inquiries, complaints, and resolutions, in the technical center database.
- Follow-up: Ensure all customer queries are followed up promptly, maintaining strong relationships and ensuring customer satisfaction.
Requirements:
- Experience: Previous experience as a Call Centre Officer is required, with a proven track record of delivering high-quality customer service.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively and build rapport.
- Interpersonal Skills: Strong interpersonal skills, with the ability to work well in a team environment and handle challenging situations calmly.
Benefits:
- Competitive Salary: Earn a base salary of Rs. 40,000 with additional opportunities for overtime and incentives based on performance.
- Growth Opportunities: Be part of a growing team with opportunities for career advancement.
- Flexible Working Hours: Overtime options available, allowing you to maximize your earnings.
How to Apply:
If you are interested in this position and meet the above requirements, please send your CV via WhatsApp to the following number: 0764608204. We look forward to hearing from you!
number: 0764608204